Q. What are your hours of operation?
A. I am available for contact from 6am- 6pm Monday to Friday. Our Staff roster is:
|Monday - Wednesday: 7am - 5pm
||Thursday: 7am - 3pm
||Friday 7am - 2pm
All Gardening Services will be provided within these hours.
Q. Why can't your staff do an extra job for me when they arrive, without giving you any notice?
A. Please send all work requests to me so I can allow enough time in their day to complete your request.
During peak times it is not unusual for us to be booked out for 4 to 6 weeks in advance. Days are normally fully booked from start to finish so any unscheduled requests may not be able to be accommodated on that occasion.
Q. Why does my Lawn have to be mown on a particular day?
A. BPM services most of the Northern & Western Suburbs of Brisbane. To keep costs down we service all of our clients properties in each Suburb on the same day, trying to avoid Bin Collection Day.
Q. Why don't you check every Job that your staff complete?
A. On a normal day it is not unusual for BPM to service up to 80 properties. Like most businesses I rely on my staff to complete their tasks to the standard that I set and have trained them to. I personally conduct random spot checks everyday when I am on the road providing quotes & purchasing supplies. I do this to ensure quality standards are being met.
Occasionally we may make mistakes, so please contact me directly if you believe your property is not being maintained to the BPM standard. You can email me at firstname.lastname@example.org and I'll make sure it is sorted and rectified on the next service.
Many thanks and if you wish to discuss any further requirements for your property, please don't hesitate to contact me at anytime.